Track/Product Support
Track and Product Support
Customer Support
We offer installation support to all our customers who
purchase Alfano products from our web site, via track sales or from us over the
phone.
We can assist installation over the phone or if we are at
the track we will help install and set up the equipment up to get you up and
running. We will help with connection to a Bluetooth tablet or phone. If you
need help with a laptop, we can provide support on the ADA Alfano Software. We
also have experience with the OCD software which is a 3rd party software where
you can overlay AIM and Alfano.
The Alfano 6 comes with a 5 year limited warranty and the
rest of the product range is a 2 year limited warranty. It does not cover
devices / items broken in accidents or if misused / abused.
Any item that that needs replacing under the limited
warranty will be done either one for one basis at the track or sent off to the
factory for repair.
Track Support / Driver Coaching
The team offer test day, race day or weekends support
packages to users of Alfano products (Alfano 6, ADSGPS and Tyrecontrol V2). The
team have experience from working for Several Formula 1 Teams, F3, BTCC, DTM and
other high-profile race series.
We provide data analyst and coaching services for driver and
teams. From Bambino Karts, Cadets to Senior Class drivers using the Alfano
units. We do not share any of the data with other drivers or teams unless given
in writing by you the owner of the data.
The aim of the coaching sessions are to teach the driver and
mechanic how to get the best from the unit and software.
We provide designed support packages for your needs and
budgets. Group training is available.
If you need more information and costs then email rob.willshire@rgracing.co.uk
Magnetic Strip for Tracks
The team can provide replacement magnetic strips in 1 metre
lengths to clubs and tracks to repair damaged or missing strips. These are
needed to support your customers using timing devices that are triggered using
the magnetic pick-ups installed on the karts.
For tracks / clubs who have resurfaced and needs new strips
installing we can provide a complete install service. Costs is down to the
number of strips / sectors needed / width of track and track location within
the UK. POA.
Price is on Application. email rob.willshire@rgracing.co.uk
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